How can I make a purchase on the site?

When clicking the Add to bag button on a product page you will have the option to make an account with us or continue as a guest.

How can I pay?

We use Paypal and Stripe who in turn accept all major credit cards.

How do I know if the garment will fit me?

Check out our size conversion chart on each product page for help on which fit will be best for you. Alternatively you can contact our sales team for help or recommendations any time (info@charlie-may.co.uk).

How do I know when an item is in stock? 

All the items shown on the site are in stock. Please note that putting an item in your basket does not reserve it for you and can still be bought at any time.

What do you do with my personal information?

Your personal information is only ever used by us and is kept private and confidential; for more information please refer to our privacy policy.

How do I know when an order has been received?

You will receive a confirmation email from us in your inbox and when payment has been received, this will include a tracking number for your shipment.

When will I receive my order?
Orders placed before 2pm GMT will ship on the day of purchase. Orders placed after this time will ship on the following working day. Orders placed on weekends and uk bank holidays will ship on the nearest next working day.

When will I be charged?

Payment is taken immediately using Stripe or Paypal. If there is any cancellation before processing your order, we will refund you using your original payment method.

How much do you charge for shipping?

Free Standard over £250 (2-3 working days)
Standard under £250 £6 (2-3 working days)
Express £10 (1-2 working days) | Next Day £15
International Standard £15 (2-5 working days) Express £30 (1-3 working days)

Will I have to pay duties?

We ship domestically and worldwide. Shipping charges are standardised, but exclude destination territory duties and taxes. The UK & EU are exempt from additional taxes. To find our more about additional landing charges in your territory, please visit your local governments website.

Can I return an item?

Returns are accepted within 14 days of receiving the goods. To return an item, please email (info@charlie-may.co.uk) for a returns number. Goods are to be returned unworn and undamaged in original packaging.